There are some companies that know how to keep their employees and some others that don’t. The Dorchester Collection falls in the former group. However, if any company like the Dorchester Collection is asked about how it has managed to keep its employees happy and engaged, they would have a common answer – through planning and execution. Here are a few reasons why the Dorchester Collection is the best place to work in the hotel industry –
Balancing Customer Value with Employee Engagement – A lot of companies end up focusing primarily on their customers. They overwork their employees and ask them to bend over backwards to satisfy the customers. Companies like the Dorchester Collection, however, understand the importance of establishing a balance between customers and employees. They value their employees’ inputs and never work them harder than necessary. This leads to better results because it tells the employees that the management cares for them and thus, they invest their 100% in their job.
Knowing The Difference Between Critique and Nagging – After a hard day’s work, every employee wants to hear that they did a great job. However, this is not always the case. Sometimes, the team can fall behind because of a single employee, whether knowingly or unknowingly. At such a time, it is the manager’s job to ensure that the employee in question is taken aside and explained the situation. However, managers of other companies have the habit of nagging employees who have fallen down once or twice in the efficiency ladder. The Dorchester Collection believes in checking on its employees on a regular basis and offering valuable feedback instead of putting employees down. This attitude of not looking over the employees’ shoulder all the time has led to overall success for the company.
Reward For Good Work – The Dorchester Collection’s employees are always rewarded when they do something well. This links good work to positive things. Instead of keeping employees scared by using negative stimulus, the Dorchester Collection rewards good employee performance and corrects bad and inefficient performance with feedback and critique. They will even identify those hard workers on social media, either on Facebook or Twitter.
Employees are the most important resource of any company, no matter how big or small. The job of the company’s managers is to ensure that the employees feel cared for. A company that cares for its employees ends up reaping big rewards in the future and the Dorchester Collection understands this concept completely.