Steve Ritchie is the chief executive officer of the popular pizza chain Papa John’s, and he has been working to better understand the needs of the company’s employees and customers. He recently traveled all over the United States in order to meet up with different team members and franchisees who have dedicated themselves to making the company what it is today. Ritchie discovered that many of these people are committed to continuing to work with Papa John’s, and he learned that the company is a whole lot more than just one person. He now fully understands that it is made up of all of the drivers, managers, and pizza preparers who serve the communities that the company operates out of.
Steve Ritchie recounted the company’s motto during his travels, which is People Are Priority Always (P.A.P.A). He also made a statement that the company has always held this belief. His interest in traveling around the country had to do with his desire to meet the people who make the company great, first-hand. Part of his job was to find out what Papa John’s can do to make their lives easier. He traveled to Chicago, Atlanta, Dallas, Los Angeles, and many other cities to do so. He commented in a recent article that Papa John’s would not exist without its workers and admitted that they are at the center of its success.
Steve Ritchie Papa John’s recounted some of his experiences, which included one where he listened to many of the company’s employees as they explained some of the tough times they have had with customers. He also talked about how many of these people feel like their co-workers are an addition to their own families. He was impressed when he discovered that many of the managers who work for Papa John’s take part in local charities and support local schools. In post from Bloomberg.com, it says that he admitted that some of the conversations that he had with many of the workers were difficult but that it is exactly what was needed as the brand works to overcome some of the trust it has lost in recent times.